You will only be able to buy goods and services without VAT if you are 'chronically sick or disabled', and you are buying them for your own personal or domestic use. The terminology used by HMRC in this matter is rather "clumsy" and please be assured that this is not the way that we would refer to the majority of our customers, but it is what is in place and therefore for VAT purposes, a person is 'chronically sick or disabled' if they:
The rules about VAT relief are complex, as not everything that is supplied to the chronically sick or disabled is zero-rated for VAT. Firstly any product needs to be designed solely for the benefit of a person who is chronically sick or disabled. This unfortunately means that if a product has not been designed for this purpose (and documented by the manufacturer) then it would not qualify for VAT Relief, even though it would greatly benefit a person with special needs. The second part is that the product or service must be supplied for the 'personal or domestic use' of a chronically sick or disabled person to qualify for zero-rating.
Many of the items you will find from Southpaw do qualify, as we design equipment solely for sensory therapy, however certain ones do not. Examples of items which do qualify from Southpaw are:
In certain instances, purchases will not be eligible for VAT Relief. Unfortunately Southpaw have no control of this and must abide by HMRC guidelines. In the following instances, VAT Relief is not applicable:
You can find out more about VAT relief for disabled people on the HM Revenue & Customs website or the Directgov website. If you can't find the answer to your questions there, you can call the HM Revenue & Customs helpline.
If you believe you qualify for VAT Relief you can make a declaration during your purchase for eligible items. Alternatively you can use our online form below to make a declaration if you wish to order via phone or purchase order.
By sending the below form, this will simply update your VAT Relief record on our system but not process your order, please phone us to complete the order.