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All Southpaw USA and UK made products, are covered under warranty from 2 years from date of shipment, (unless it is specifically expressed within the product description). All other 3rd party products are covered by a 1 year warranty, unless specified otherwise. This warranty is extended solely to the user of the product.
Any defects in materials or workmanship will be addressed by repairing or replacing the defective component or product at the sole discretion of Southpaw. Any alteration, abuse, misuse, tampering, improper repairs, negligence or use of the equipment in a manner inconsistent with the instruction and/or safety sheets is not covered under warranty.
Outdoor use of suspended equipment, suspesion hardware or other items not designed for outdoor use, may also void all warranties. Warranties may be deemed void at the sole discretion of Southpaw in such instances. This warranty does not cover damages or failures due to normal wear and tear. We recommend the user establish a regular inspection programme of all equipment, fittings and support systems to guard against injury. Further details can be found at www.southpaw.co.uk/safety.
For further information please see www.southpaw.co.uk/terms-and-conditions.
We want you to be happy with your items, if you are not and you want to return it, please let us know within 14 days of purchase. Once you have informed us, please return the item within 14 days of this. It is important that any unwanted item is returned in re-saleable condition, unused and undamaged in the original packaging.
We will refund the delivery charge on your order if damaged and/or received incomplete, provided you return the merchandise received in full. If you are only returning some of the items on your order, then we will only refund you the cost of those items. Where a product has been specially ordered, Made to Order, or you have specified a certain colour, unless faulty, we're unable to offer a refund. Eating & hygiene items (including brushes), oral motor products and books are also non returnable. Return shipping expenses are paid by Southpaw only if the customer received an item which is defective or was received incorrectly due to Southpaw error.
Visit www.southpaw.co.uk/terms-and-conditions for more information on our shipping rates and how to return an item.